Effective Date: 3 July 2026
Shipping
All orders are shipped with tracked delivery.
Orders are usually dispatched within 1–2 business days. During launches or peak periods, dispatch times may be slightly longer.
Delivery times are estimates only and may vary due to customs, courier delays, or external factors outside our control.
Tracking details will be sent once your order has been dispatched.
United Kingdom
2–4 business days — £4.99
Free Shipping over £120
International
Europe — 3–7 business days — £12.99
USA & Canada — 4–8 business days — £15.99
Australia & New Zealand — 5–10 business days — £19.99
Rest of World — 5–12 business days — £24.99
Duties & Taxes / Import Charges
All orders to European Member States are sent on a DDP service (Delivered Duties Paid). Orders to the US are also shipped DDP.
Any orders outside of the EU/USA that are declined by the customer due to customs payments will not be subject to a refund.
Returns
Returns are accepted within 14 days of delivery.
Items must be unworn, unused, with tags attached and returned in original packaging.
All returns must be submitted via our Return Portal:
https://my.shipstation.com/8841175/185926
Return shipping costs are the responsibility of the customer and are non-refundable.
Exchanges
We offer free exchanges on eligible items.
If the requested item is unavailable, a refund will be issued instead.
Refunds
Refunds are processed once returned items have been received and inspected.
Refunds are issued to the original payment method.
Original shipping charges are non-refundable unless the item is faulty or sent in error.
Faulty Items
If your item arrives damaged or incorrect, contact us immediately.
We will arrange a replacement or refund and cover return shipping where applicable.
UNTAPPED reserves the right to refuse returns that do not meet these conditions.