Refund policy

Returns

Returns are accepted within 14 days of delivery.

Items must be unworn, unused, with tags attached and returned in original packaging.

All returns must be submitted via our Return Portal:
https://my.shipstation.com/8841175/185926

Return shipping costs are the responsibility of the customer and are non-refundable.

Exchanges

We offer free exchanges on eligible items.

If the requested item is unavailable, a refund will be issued instead.

Refunds

Refunds are processed once returned items have been received and inspected.

Refunds are issued to the original payment method.

Original shipping charges are non-refundable unless the item is faulty or sent in error.

Faulty Items

If your item arrives damaged or incorrect, contact us immediately.

We will arrange a replacement or refund and cover return shipping where applicable.

UNTAPPED reserves the right to refuse returns that do not meet these conditions.